Contact Us - We're Here to Help 24/7
Whether you have a question about your account, need help with a feature, or want to report a concern - our multilingual support team responds within 2 hours. Your satisfaction drives everything we do.
How to Reach Our Support Team
Choose the method that works best for you - we're available around the clock
Email Support
Send us a detailed message anytime. Our team responds within 2 hours on average - 24 hours a day, 7 days a week. Include your member ID for faster assistance.
Live Chat
Available 24/7 - Instant Response
Click the chat icon in the bottom-right corner of any page to start a real-time conversation with a support agent. Average wait time: under 30 seconds during peak hours.
Phone Support
+1 (800) 555-0199
Speak directly with a support specialist. Phone lines are open Monday through Friday, 9:00 AM to 6:00 PM EST. For urgent matters outside these hours, use live chat.
Our Hours and Location
Operating Hours
| Service | Availability |
|---|---|
| Email Support | 24/7 - 365 days a year |
| Live Chat | 24/7 - Instant connection |
| Phone Support | Mon-Fri, 9:00 AM - 6:00 PM EST |
| Fraud Response Team | 24/7 - Priority handling |
| Office Hours | Mon-Fri, 9:00 AM - 5:00 PM EST |
Holiday schedules may vary. Live chat and email remain available during all holidays.
Our Office
Foreign Girl Date Inc.
1250 Brickell Avenue, Suite 800
Miami, FL 33131
United States
Our headquarters is located in the Brickell financial district of Miami. While we primarily serve members online, our office handles corporate inquiries, press requests, and partnership proposals during business hours.
Common Questions Our Support Team Answers
How do I report a suspicious profile?
Click the 'Report' button on any profile page or in the chat window. Select the reason (fake photos, scam attempt, inappropriate behavior) and add details. Our fraud response team operates 24/7 and investigates every report within 2 hours. Confirmed scammers are permanently banned. You can also email [email protected] with screenshots for documentation. Learn more on our safety tips page.
How do I request a credit refund?
All unused credits purchased within the last 14 days are eligible for a full refund - no questions asked. Go to Settings → Billing → Request Refund, or email [email protected] with your member ID and purchase date. Refunds are processed within 3-5 business days to your original payment method.
How do I delete my account?
Navigate to Settings → Account → Delete Account. You'll be asked to confirm your decision and provide an optional reason. Account deletion is permanent and removes all your data, messages, and photos within 30 days per our privacy policy. If you'd prefer to pause instead, use the 'Deactivate' option to hide your profile temporarily while keeping your data.
Why was my profile rejected or suspended?
Profiles are rejected for common reasons: blurry or group photos, incomplete bio, inappropriate content, or suspected fake information. You'll receive an email explaining the specific reason. Most rejections can be resolved by updating your photos or bio and resubmitting. Suspensions typically occur after policy violations - contact support for details and appeal options.
How do I change my email address or password?
Go to Settings → Account → Email/Password. For email changes, you'll need to verify both your current and new email addresses for security. Password changes require your current password plus two-factor authentication if enabled. If you've lost access to your account, use the 'Forgot Password' link on the login page or contact support with your registered email and member ID.
Our Support Promise
We hold ourselves to the highest standards of member care
Every Message Answered Within 2 Hours
Whether you reach out at 3 AM or 3 PM, our global support team ensures no message goes unanswered for more than 2 hours. Complex issues receive a full resolution within 24 hours.
Dedicated Fraud Response Team
Report suspicious activity at any time and our specialized team investigates immediately. We take every report seriously because your safety is non-negotiable.
Multilingual Support Available
Our agents speak English, Mandarin, Thai, Vietnamese, and Japanese. We understand that cross-cultural communication sometimes needs extra care - and we're here to bridge the gap.
At Foreign Girl Date, member satisfaction isn't a metric - it's our mission. Every interaction with our team reflects our commitment to helping you find a meaningful, lasting relationship. Visit our comprehensive FAQ page for answers to more questions, or explore our safety tips for guidance on staying safe online.
Connect With Us on Social Media
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